The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. This does not affect your statutory rights as a consumer.

Jack Masters contact details :
Lifeguard Building
129 Grace Road, Leicester LE2 8AJ.
Telephone: 00 44 +(0)116 283 7300 Fax: 00 44+(0)116 283 6966
e-mail: info@ jackmasters.co.uk

If you have any questions, comments or complaints about our service, support or any goods you purchase from us please contact us by e-mail or write to the address above. To purchase from us you must be over 18. By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors).

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact Customer Service immediately. Please do this before we confirm your order. All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price. VAT will be charged on all prices (including carriage)in accordance with the prevalent laws. Allow ten working days for cheque clearance. For out of stock items, delivery dates given are only estimates.

Delivery
We aim to deliver goods to you within the time indicated by us but we cannot give an exact delivery date. We also may deliver the goods in several consignments but will not charge any extra delivery for this.

Damaged or defective goods
We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery. You should inspect the goods when you receive them for defects or damage. If the goods are found to be damaged prior to delivery to you, or defective, we will at our option repair or replace the goods or refund the price paid by you.

If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost. We advise you to print and keep safe a copy of these Terms and Conditions.